Introduction When you use RQST, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this along with our Privacy Overview, which highlights key points about our privacy practices (including what information we collect, when we collect it, and how we use it).
This policy applies to users of RQST's services anywhere in the world, including users of RQST's apps, websites or other services.
This policy describes how RQST and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites or other services anywhere in the world, unless covered by a separate privacy policy such as the RQST Freight Privacy Policy. This policy specifically applies to:
Users: who request or receive services Admins managers: who administrate all functions Partners: users who provide services individually or through partner companies Clients: users who request services or goods
This policy also applies to those who provide information to RQST in connection with an application to use our services, or whose information RQST otherwise receives in connection with its services (such as contact information of individuals associated with RQST partners. All those subject to this policy are referred to as "users" for purposes of this policy.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.
RQST respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects to you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice. 1. Important Information and Who We Are 2. The Data We Collect About You 3. How Is Your Personal Data Collected 4. How We Use Your Personal Data 5. Disclosures of Your Personal Data 6. International Transfers 7. Data Security 8. Data Retention 9. Your Legal Rights 10. Glossary
1. IMPORTANT INFORMATION AND WHO WE ARE
Purpose of this privacy notice
This privacy notice aims to give you information on how RQST collects and processes your personal data through your use of this website, mobile application RQST or our services, including any data you may provide through this website or mobile application when you sign up to our newsletter, purchase a product or service or take part in a competition. This website is not intended for children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller RQST provides services to users throughout the world. If you use our services in the United States, in the European Union or elsewhere, RQST Ltd is the data controller. We process personal information inside and outside of the UK.
The RQST Ltd. company service is made up of different legal entities. This privacy notice is issued on behalf of each member of the RQST concierge service so when we mention
" RQST ", "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the RQST company responsible for processing your data. RQST company is the controller and responsible for this website and mobile application.
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Contact details — Full name of legal entity: RQST LTD
— Web site:
www.requestvip.com — Postal address: 308 LONDON ROAD, HAZEL GROVE, STOCKPORT, CHESHIRE SK7 4RF, UNITED KINGDOM
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (
www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes This version was last updated on 19 June 2019. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. HOW IS YOUR PERSONAL DATA COLLECTED AND THE DATA WE COLLECT ABOUT YOU?
RQST application collects: Information that you provide to RQST, such as when you create your RQST account. Information cred when you use our services, such as location, usage and device information. Information from other sources, such as RQST partners and third parties that use RQST APIs. The following information is collected by or on behalf of RQST: Information you provide
This may include: User profile: We collect information when you create or update your RQST account. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as Social Security number, partner's license or passport if required by law, birth date, photo and signature. This also includes vehicle or insurance information of partners. This also includes the preferences and settings that you enable for your RQST account.
Background check information: We may collect background check information if you sign up to use RQST's services as a partner or delivery partner. This may include information such as your partner history or criminal record (where permitted by law). This information may be collected by a vendor on RQST's behalf.
Demographic data: We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.
User content: We may collect information that you submit when you contact RQST customer support, provide ratings or compliments for other users, or otherwise contact RQST.
Information cred when you use our services This may include: Location Information Depending on the RQST services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WIFI.
If you are a partner or delivery partner, RQST collects location information when the RQST app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
If you are a partner and have provided permission for the processing of location data, RQST collects location information when the RQST app is running in the foreground. In certain regions, RQST also collects this information when the RQST app is running in the background of your device if this collection is enabled through your app settings or device permissions.
Partners and delivery recipients may use the RQST app without enabling RQST to collect their location information. However, this may affect the functionality available on your RQST app. For example, if you do not enable RQST to collect your location information, you will have to manually enter your pickup address. In addition, location information will be collected from the partner during your trip and linked to your account, even if you have not enabled RQST to collect your location information.
Transaction Information We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage information We collect information about how you interact with our services. This includes information such as access dates and times, application or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.
Device Information
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
Communications data We enable users to communicate with each other and RQST through the RQST apps, websites, and other services. For example, we enable partners and partners, and delivery partners and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, RQST receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. RQST may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.
Information from other sources These may include: User feedback, such as ratings or compliments. Users providing your information in connection with referral programs. Users requesting services for or on your behalf. Users or others providing information in connection with claims or disputes. RQST business partners through which you create or access your RQST account, such as payment providers, social media services, on-demand music services, or apps or websites who use RQST's APIs or whose API RQST uses (such as when you order a ride through Google Maps).
Insurance providers (if you are a partner or delivery partner). Financial services providers (if you are a partner or delivery partner). Partner transportation companies (if you are a partner who uses our services through an account associated with such a company).
The owner of an RQST for Business or RQST Family profile that you use. Publicly available sources. Marketing service providers. RQST may combine the information collected from these sources with other information in its possession.
We use different methods to collect data from and about you including through our web site:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you join the RQST Concierge application or place a request for services with RQST and includes circumstances in which you:
● apply for our products or services;
● create an account on our website;
● create an account on our application;
● subscribe to our service or publications;
● request marketing to be sent to you;
● enter a competition, promotion or survey; or
● give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data
about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
Third parties or publicly available sources.
We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from analytics providers such as Google based outside the EU.
● Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have companied together follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to interact with or access this website.
Profile Data includes your membership identification number, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
We also collect, use and share
Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we tr the combined data as personal data which will be used in accordance with this privacy notice.
We may collect any
Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
We do not collect any information about criminal convictions and offences.
If you fail to provide personal data Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
4. HOW WE USE YOUR PERSONAL DATA We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: Where we need to perform the contract, we are about to enter into or have entered into with you
Where it is necessary for our legitimate interests (or those of a third party) and your interests and
fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table below.